For example, a friend of mine was complaining that her customers were mean today - probably because it was a Monday. Knowing that she grew up in and graduated high school in the 80s, I gave her some appropriate musical advice.
Step 1: Load one single track onto an MP3 player.
Step 2: When ever she finishes talking to a rude or spiteful customer, push play.
Step 3: Listen to Depeche Mode's People are People.
Step 4: Smile.
Unfortunately, she's not allowed to have an MP3 player at work. However, I'm certain she had that song stuck in her head for the rest of the day.
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